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Cognitive Work Analysis - Toward Safe, Productive, and Healthy Computer-Based Work (Hardcover)
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Cognitive Work Analysis - Toward Safe, Productive, and Healthy Computer-Based Work (Hardcover)
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This book describes, for the first time in pedagogical form, an
approach to computer-based work in complex sociotechnical systems
developed over the last 30 years by Jens Rasmussen and his
colleagues at Riso National Laboratory in Roskilde, Denmark. This
approach is represented by a framework called "cognitive work
analysis." Its goal is to help designers of complex sociotechnical
systems create computer-based information support that helps
workers adapt to the unexpected and changing demands of their jobs.
In short, cognitive work analysis is about designing for
adaptation.
The book is divided into four parts. Part I provides a motivation
by introducing three themes that tie the book together--safety,
productivity, and worker health. The ecological approach that
serves as the conceptual basis behind the book is also described.
In addition, a glossary of terms is provided. Part II situates the
ideas in the book in a broader intellectual context by reviewing
alternative approaches to work analysis. The limitations of
normative and descriptive approaches are outlined, and the
rationale behind the formative approach advocated in this book is
explored. Part III describes the concepts that comprise the
cognitive work analysis framework in detail. Each concept is
illustrated by a case study, and the implications of the framework
for design and research are illustrated by example. Part IV unifies
the themes of safety, productivity, and health, and shows why the
need for the concepts in this book will only increase in the
future. In addition, a historical addendum briefly describes the
origins of the ideas described in the book.
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