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Human Failure, Organizational Change & Culture - The relationship of organizational change and human failure on Hofstede's cultural dimensions (Paperback)
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Human Failure, Organizational Change & Culture - The relationship of organizational change and human failure on Hofstede's cultural dimensions (Paperback)
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Master's Thesis from the year 2009 in the subject Geography / Earth
Science - Economic Geography, grade: 6 (Schweiz), University of
Zurich (Geographisches Institut), language: English, abstract: This
study supports, that culture influences the relationship between
organizational change and human failure. An analysis of global
large loss events shows, that more than half of all losses can be
backtracked to a human failure. A closer look at the organizational
background of these human failure losses indicates additionally,
that two thirds of them occurred after or during organizational
changes of the employer. Because human performance is also
dependent on cultural factors, this thesis investigates whether the
established relationship between organizational changes and human
failure features a cultural pattern of occurrence as well. In order
to render an acceptable degree of comparison, the loss events are
aligned on Hofstede's cultural dimensions, power distance,
uncertainty avoidance, individualism, masculinity and long-term
orientation. This study concludes, that a society's uncertainty
avoidance and its individualism are related to the occurrence of
large human failure loss events. While a society's high uncertainty
avoidance is negatively correlated, a society's high individualism
is positively correlated with human failures. It is further
proposed, that a large power distance often prevents a workforce
from committing human failures when their organization is changing.
Trust in the vertical hierarchy gives them security. On the other
side, high individualism aggravates human failures during
organizational changes. The employees know that they are on their
own, and that they have nobody to rely upon in insecure times.
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