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Align Client and Provider Perspectives - Best Practices in IT Outsourcing (Hardcover, 1st ed. 2018)
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Align Client and Provider Perspectives - Best Practices in IT Outsourcing (Hardcover, 1st ed. 2018)
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This book develops a common understanding between the client and
the provider in each of the four stages of strategic outsourcing.
These stages range from discovery, where the parties envision their
future collaboration; planning, where they lay the ground work for
the contract and the project; building, where they effectively
carry out the work; and lastly to running, where they orchestrate
the relationship on a daily basis to ensure that the new, enlarged
company achieves the results sought. In a simple yet direct style,
it highlights the dos and don'ts the parties should bear in mind at
each stage of the process and combines both the client's and the
provider's perspectives by comparing their respective involvement
at each stage of the process and considering, equally, their
obligations in establishing a balanced relationship. The book is
primarily intended for those in the private sector with experience
of dealing with complex outsourcing situations and who are looking
for the small or bigger differentiators that will support their
decisions and actions. The target audiences include, on the client
side: CCOs, CIOs, lawyers, procurement managers, outsourcing
consultants and IT Service managers and, on the provider side:
account managers, bid managers, outsourcing project managers,
operation managers and service managers. However, it is also useful
for anybody involved in outsourcing who is seeking to develop a
global understanding of the main processes and roles upstream and
downstream in the chain.
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