Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
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Tools of Total Quality - An introduction to statistical process control (Hardcover, New edition)
Loot Price: R3,120
Discovery Miles 31 200
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Tools of Total Quality - An introduction to statistical process control (Hardcover, New edition)
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For a long time, quality has been one of industry's main
preoccupations. It remains so today. There is some foundation for
the statement that there is a 'quality crisis' in Europe, the
methods traditionally used in our industries being unable to meet
today's demands. Consequently it is essential to look for new
directions in which to progress, taking account of the methods for
achieving quality that have been developed in recent years. These
methods impact on all parts of the industrial enterprise -
marketing, manufacturing, research and development, after-sales
services. All staff, administrative or technical, are involved. The
present book describes the tools that can help anyone who is
concerned with the concept of 'total quality'; it will also be a
valuable educational aid for students reading for degrees or other
qualifications in engineering. P. Lyonnet I General questions and
concepts 1 INTRODUCTION: HOW CAN WE ACHIEVE TOTAL QUALITY? This
book is concerned with the various techniques and methods of
analysis that can be used to ensure total quality in a project. In
this first chapter we show the costs that result from not achieving
quality, so as to make clear how important a quality-assurance
service is to any enterprise. We stress also the involvement of
marketing, particularly in laying down specifications for
reliability.
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