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Leadership as Emotional Labour - Management and the 'Managed Heart' (Paperback)
Loot Price: R1,609
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Leadership as Emotional Labour - Management and the 'Managed Heart' (Paperback)
Series: Routledge Studies in Management, Organizations and Society
Expected to ship within 12 - 17 working days
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Even if we don't realise it, most of us are now familiar with the
idea of 'emotional labour'; that 'service with a smile' which
everyone from cabin crew to restaurant or call centre staff is
expected to give, irrespective of what they actually feel or think.
This book considers the complex ways in which this need to show (or
hide) particular emotions translates into job roles - specifically
those of leaders or managers - where the relationships are lasting
rather than transient, two-way rather than uni-directional and have
complex, ongoing goals rather than straight-forward, one-off ones.
The book contends that these differences contribute unique
characteristics to the nature of the emotional labour required and
expounds and explores this new genus within the 'emotional labour'
species. The main theme of this book is the explication and
exploration of emotional labour in the context of leadership and
management. As such, it focuses both on how our understanding of
emotional labour in this context enriches the original construct
and where it deviates from it. By exploring these issues at the
level of situated practices and the real world, real time
experiences of leaders, the book seeks to make an innovative and
nuanced contribution to our understanding of the emotional element
within 'leadership work'.
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