Books > Social sciences > Psychology > Social, group or collective psychology
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Talking to 'Crazy' - How to Deal with the Irrational and Impossible People in Your Life (Paperback, Special Ed.)
Loot Price: R497
Discovery Miles 4 970
You Save: R107
(18%)
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Talking to 'Crazy' - How to Deal with the Irrational and Impossible People in Your Life (Paperback, Special Ed.)
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List price R604
Loot Price R497
Discovery Miles 4 970
You Save R107 (18%)
Expected to ship within 10 - 15 working days
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"Finally! The book that helps you deal with irrational, impossible
people." - Oprah's Book Club 2.0 Let's face it: we all know people
who are downright irrational. No matter how hard you try to reason
with them, it never works. So what's the solution? How do you talk
to someone who just won't listen? What can you do with an
unrealistic boss, an angry spouse, or an overly emotional friend?
You can't win by ignoring the insanity-and you can't argue it away.
But you can stop it cold. Top-ranked psychiatrist and communication
expert Mark Goulston shows you how in Talking to "Crazy", a
life-changing book for everyone trapped in maddening personal or
professional relationships. Goulston unlocks the mysteries of the
irrational mind, and explains how faulty thinking patterns develop.
His keen insights are matched by a set of counterintuitive
strategies proven to defuse crazy behavior, along with scripts,
examples, and exercises that teach you how to use them. You'll
learn: Why people act the way they do * How instinctive responses
can exacerbate the situation-and what to do instead * When to
confront a problem and when to walk away * How to activate the
Sanity Cycle-which quickly transforms you from threat to ally * How
to use 14 simple, but effective communication techniques, including
assertive submission flattery, the kiss-off, and more * And much
more You can't reason with unreasonable people-but you can reach
them. This powerful and practical book shows you how.
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