Books > Social sciences > Politics & government > Central government > Central government policies
|
Buy Now
Recognizing Public Value (Hardcover)
Loot Price: R1,629
Discovery Miles 16 290
|
|
Recognizing Public Value (Hardcover)
Expected to ship within 12 - 17 working days
|
Mark H. Moore's now classic Creating Public Value offered advice to
public managers about how to create public value. But that book
left a key question unresolved: how could one recognize (in an
accounting sense) when public value had been created? Here, Moore
closes the gap by setting forth a philosophy of performance
measurement that will help public managers name, observe, and
sometimes count the value they produce, whether in education,
public health, safety, crime prevention, housing, or other areas.
Blending case studies with theory, he argues that private sector
models built on customer satisfaction and the bottom line cannot be
transferred to government agencies. The Public Value Account (PVA),
which Moore develops as an alternative, outlines the values that
citizens want to see produced by, and reflected in, agency
operations. These include the achievement of collectively defined
missions, the fairness with which agencies operate, and the
satisfaction of clients and other stake-holders. But strategic
public managers also have to imagine and execute strategies that
sustain or increase the value they create into the future. To help
public managers with that task, Moore offers a Public Value
Scorecard that focuses on the actions necessary to build legitimacy
and support for the envisioned value, and on the innovations that
have to be made in existing operational capacity. Using his
scorecard, Moore evaluates the real-world management strategies of
such former public managers as D.C. Mayor Anthony Williams, NYPD
Commissioner William Bratton, and Commissioner of the Minnesota
Department of Revenue John James.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
You might also like..
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.