The truth matters! New York Times bestselling author Mark Murphy
returns, with the latest science and techniques for delivering
tough messages without causing anger or defensiveness. The greatest
workplaces have one thing in common; they speak the truth! And they
do it without causing anger, resentment, or defensiveness.
Unfortunately, a whopping 80 to 90 percent of employees and
managers are reluctant, or struggle, to speak the truth. New York
Times bestselling author Mark Murphy provides the science and tools
for calmly and rationally leading people to question their
preconceptions, accept new information, and eventually change their
beliefs. Truth at Work shows that by moving from confrontations to
conversations, from feelings to facts, and from diatribe to
dialogue, you can get everyone to hear and accept hard truths.
You'll learn: * How psychological phenomena like cognitive
dissonance, the Dunning-Kruger effect, and selective perception
cause people to deny, resist or attack the truth * How to delayer
your conversations into 4 parts (Facts, Interpretations, Reactions,
Ends) and which pieces you should and shouldn't share * How the
5-part I.D.E.A.S. Script can make someone a willing participant in
a truthful dialogue * How to assess if your current approach is too
tough or too soft * A checklist for diagnosing whether you need a
one-time talk or multi-conversation process * How Structured
Listening helps you calmly and logically control volatile
conversations * The 7 phrases that make people defensive (and what
you should say instead) * And much more! Whether you're trying to
gain acceptance for a brilliant discovery, convince an employee to
get to work on time, stop your coworker from being a jerk or urge
your boss to tell you the truth about why they're mad, Truth At
Work makes even the toughest messages easy to hear.
General
| Imprint: |
McGraw-Hill Education
|
| Country of origin: |
United States |
| Release date: |
June 2016 |
| First published: |
2017 |
| Authors: |
Mark Murphy
|
| Dimensions: |
234 x 158 x 23mm (L x W x T) |
| Format: |
Hardcover - Cloth over boards
|
| Pages: |
224 |
| Edition: |
Ed |
| ISBN-13: |
978-1-260-01185-2 |
| Categories: |
Books >
Business & Economics >
Business & management >
General
|
| LSN: |
1-260-01185-2 |
| Barcode: |
9781260011852 |
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