Productivity improvement is increasingly recognised in the service
sector - as well as in the manufacturing sector - as the key to
performance improvement. This audit outlines why and how managers
should carry out productivity assessments. It provides a set of
business tools to help define the scope of the audit, the steps to
be taken, and the types of situations where an audit may be used.
Because every organisation will need to develop a set of
productivity measures that are suited to its own business sector
and structure, the audit does not attempt to provide objective
metrics. Instead it offers a detailed system for identifying target
processes and developing appropriate measures. Sample
questionnaires, checklists, measures and assessments are provided -
you can adapt these to suit your organisation's specific needs. In
practice, once the overall consistency of operations objectives and
corporate strategy has been assessed, a productivity audit can be
applied to any department or key business process within your
company. Use the audit to find out: the 6 essential steps to a full
productivity audit how to use Value Chain and Business Process
Analysis in an internal productivity audit how to put your
productivity audit in a strategic context 7 objective data sources
which your audit team can use how to set and assess
group/department objectives within the audit. The Productivity
Audit will help your company create consistent productivity
measures right across your firm. Use it on a regular basis to plot
progress in each department or business process.
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