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Fundamentals of Business Process Management (Hardcover, 2nd ed. 2018)
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Fundamentals of Business Process Management (Hardcover, 2nd ed. 2018)
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This textbook covers the entire Business Process Management (BPM)
lifecycle, from process identification to process monitoring,
covering along the way process modelling, analysis, redesign and
automation. Concepts, methods and tools from business management,
computer science and industrial engineering are blended into one
comprehensive and inter-disciplinary approach. The presentation is
illustrated using the BPMN industry standard defined by the Object
Management Group and widely endorsed by practitioners and vendors
worldwide. In addition to explaining the relevant conceptual
background, the book provides dozens of examples, more than 230
exercises - many with solutions - and numerous suggestions for
further reading. This second edition includes extended and
completely revised chapters on process identification, process
discovery, qualitative process analysis, process redesign, process
automation and process monitoring. A new chapter on BPM as an
enterprise capability has been added, which expands the scope of
the book to encompass topics such as the strategic alignment and
governance of BPM initiatives. The textbook is the result of many
years of combined teaching experience of the authors, both at the
undergraduate and graduate levels as well as in the context of
professional training. Students and professionals from both
business management and computer science will benefit from the
step-by-step style of the textbook and its focus on fundamental
concepts and proven methods. Lecturers will appreciate the
class-tested format and the additional teaching material available
on the accompanying website.
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