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Achieving Competitive Advantage through Quality Management (Hardcover, 2015 ed.)
Loot Price: R4,153
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Achieving Competitive Advantage through Quality Management (Hardcover, 2015 ed.)
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This book examines the ways in which quality management methods,
tools, and practices help improve an organization's performance and
achieve sustainable competitive advantages. This volume includes
quality techniques and tools such as the EFQM Model, SERVPERF
model, E-S-Qual scale and the ISO 9001 certification and provide a
wide variety of empirical studies in different economic sectors. In
the current economic environment, characterized by economic turmoil
and fierce competition, quality management has become a key
strategy for organizations to overcome today's challenges.
Organizations benefits from implementing quality management systems
by following two approaches. First, they implement quality
practices aimed at ensuring customer satisfaction by considering
consumer expectations and establishing strategies accordingly.
Second, organizations improve processes by establishing efficient
and effective process management systems that improve productivity,
lower costs, reduce unnecessary expenses, eliminate all non-value
added activities, and ultimately maximize excellence and customer
satisfaction. Quality management thereby provides tools,
techniques, and methods for continuous process improvement in both
the professional and academic worlds, which, when implemented by
organizations in times of crisis, enable more effective
administration of activities undertaken by managers. Containing
contributions from various academics and scholars, this new book
provides cutting edge research, methods and techniques providing a
reference manual for academics, scholars, practitioners and
policy-makers.
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