In Juggling Food and Feelings Mary Gatta applies social and
structuration theory to the workplace as she analyzes the emotional
challenges faced by restaurant workers. Gatta utilizes extensive
participatory observation of, and interviews with, restaurant
managers and servers to explore how workers deal with emotional
experience in the workplace. Positing that we ordinarily maintain
an emotional balance, Gatta theorizes that our ability to cope with
emotional disturbances in the workplace depends on situated
rebalancing "scripts" used to control feelings. Contributing to the
sociology of gender, social psychology, and labor theory this study
of occupations expertly reveals the complex typology of emotion
management.
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