The Quality Improvement Field Guide: Achieving and Maintaining
Value in Your Organization covers the key aspects that quality
professionals must know to attain mastery in their field. After
reading this book, readers will not only gain an understanding of
the key quality improvement concepts, but will gain the practical
insight required to implement them correctly. The book starts with
a brief history of quality and quality management, including the
necessary quality documents. It describes key quality standards,
including ISO 9001:2008, the upcoming ISO 9001:2015, and ISO
9004:2008. Next, it explores quality deployment concepts such as
capturing the voice of the customer, the Kano model, quality
function deployment, and quality policy deployment. SMART goals,
SWOT analysis, and key process indicators are also addressed. The
book covers the seven classic quality tools: flowchart, Ishikawa
diagram, Pareto diagram, scatter diagram, histogram, check sheet,
and run chart. It also identifies the seven new management and
planning tools: affinity diagram, tree diagram, process decision
program chart, matrix diagram, prioritization matrix,
interrelationship digraph, and activity network diagram. Presenting
methods for failure prevention and detection, the text explores
measurement system analysis, gage repeatability and reproducibility
studies, and the basics of maintaining a calibration system. It
examines the various aspects of continuous quality improvement,
complaints management, and the use of 8D reports for reporting on
failures. The book describes the four types of measurement scales
and various measuring devices a quality professional may encounter
and also contains a glossary that explains the basic
quality-related terminology. Describing each quality method with
sufficient detail so that readers can immediately apply them, this
book is an ideal guide for anyone new to the field of quality as
well as experienced quality professionals who need a quick
overview.
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