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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Customer Service Training (Paperback)
Loot Price: R2,028
Discovery Miles 20 280
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Customer Service Training (Paperback)
Expected to ship within 12 - 17 working days
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The Trainer's Workshop Series is designed to be a practical,
hands-on roadmap to help you quickly develop training in key
business areas. Each book in the series offers all the exercises,
handouts, assessments, structured experiences and ready-to-use
presentations needed to develop effective training sessions. In
addition to easy-to-use icons, each book in the series includes
downloadable resources with PowerPoint (TM) presentations and
electronic copies of all supporting material featured in the book.
Customer Service Training provides practical, hands-on guidance to
help you quickly develop customer service training. Dozens of
field-tested exercises, games, activities, icebreakers and
assessment instruments help you teach employees the importance of
customer service and improve their performance. Contains exercises,
handouts, assessments and tools to help you: * create fantastic
customer service to meet your specific needs * raise the bar for
service excellence * become a more effective and efficient
facilitator * ensure training is on target and gets results "This
book is a complete training programme. Its practical learning
activities and embedded assessment tools will help any company
understand that first-rate training equals first-rate customer
service." Fred S. Anton, Chief Executive Officer, Warner Bros.
Publications Other books in this series: Leadership Training, New
Supervisor Training, New Employee Orientation Training, Leading
Change Training.
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