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Books > Business & Economics > Business & management > Business mathematics & systems

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Global Call Center Employees in India - Work and Life between Globalization and Tradition (Paperback, 1st ed. 2016) Loot Price: R2,145

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Repayment Terms: R201 pm x 12*

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Global Call Center Employees in India - Work and Life between Globalization and Tradition (Paperback, 1st ed. 2016): Mayank...

Global Call Center Employees in India - Work and Life between Globalization and Tradition (Paperback, 1st ed. 2016)

Mayank Kumar Golpelwar

Series: Internationale Wirtschaftspartner

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Loot Price R2,145 Discovery Miles 21 450 | Repayment Terms: R201 pm x 12*

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Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India's middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

General

Imprint:	Springer Gabler
Country of origin:	Germany
Series:	Internationale Wirtschaftspartner
Release date:	October 2015
First published:	2016
Authors:	Mayank Kumar Golpelwar
Dimensions:	210 x 148 x 17mm (L x W x T)
Format:	Paperback
Pages:	214
Edition:	1st ed. 2016
ISBN-13:	978-3-658-11866-2
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management Books > Business & Economics > Business & management > Business mathematics & systems > General Promotions
LSN:	3-658-11866-0
Barcode:	9783658118662