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Books > Computing & IT > General theory of computing
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Usability of Complex Information Systems - Evaluation of User Interaction (Paperback)
Loot Price: R2,438
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Usability of Complex Information Systems - Evaluation of User Interaction (Paperback)
Expected to ship within 12 - 19 working days
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Why do enterprise systems have complicated search pages, when
Google has a single search box that works better? Why struggle with
an expense reimbursement system that is not as easy as home
accounting software? Although this seems like comparing apples to
oranges, as information and communication technologies increasingly
reach into every industry the demand for easy-to-use work tools
continues to grow. An exploration of cutting-edge approaches for
evaluating the usability of complex user interaction, Usability of
Complex Information Systems: Evaluation of User Interaction focuses
on improving design and communicating content to the end user. The
book continues the conversation about the evolution of usability,
asking how we can design and evaluate these complex systems and the
complex work they support. It describes and analyzes approaches to
teaching, testing, analyzing, or managing usability
studies-approaches that involve technical communicators making
novel contributions to how we think about and evaluate increasingly
complex systems. The book contains case studies on different types
of complexity, including: A complex work environment, requiring
collaboration among different people or a goal sustained over time,
and often in the face of distractions, interruptions, and planned
pauses A complex information context, one with no single answer,
where the data changes dynamically or where the best answer may
rely on other aspects of a fluid environment A complex technology,
in which people use many different applications in their work and
collaboration A complex topic, requiring advanced technical or
domain knowledge Even systems that seem simple are, in fact,
complex. The shopping interface for an e-commerce system may not be
complex, but the databases, business processes, and logistics
behind it certainly are. The examination of different aspects of
designing and examining complexity presented in this book brings
you a step further in developing a deeper understanding of what it
takes to make complex systems work.
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