Problem management is the one IT service management process that
tends to return more benefits more quickly than any of the others.
Based on the author's extensive experience and backed up by
suggestions and ideas from other practitioners, this book offers
practical, real-world guidance on all aspects of implementing and
running an effective problem management function, from proposition
and justification of the function to different ways of organising
it. Offering advice and recommendations tailored to different types
of organisations, it gives IT practitioners, consultants and
managers the tools to add real value to their businesses.
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