Technologies of Consumer Labor - A History of Self-Service (Hardcover)

This book documents and examines the history of technology used by consumers to serve oneself. The telephone's development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers' attitudes and expectations about digital technology.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Series:	Routledge Research in Cultural and Media Studies
Release date:	November 2016
First published:	2017
Authors:	Michael Palm
Dimensions:	229 x 152 x 15mm (L x W x T)
Format:	Hardcover
Pages:	174
ISBN-13:	978-1-138-18647-7
Categories:	Books > Reference & Interdisciplinary > Communication studies > Media studies Books > Reference & Interdisciplinary > Interdisciplinary studies > Cultural studies > General Books > Social sciences > Sociology, social studies > Social issues > Consumer issues Promotions
LSN:	1-138-18647-3
Barcode:	9781138186477

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