Effective Management of Benchmarking Projects shows you how to
apply benchmarking to a variety of projects.
Effective Management of Benchmarking Projects equips the project
team or manager with all the necessary competence for managing
projects effectively. This practical book begins with definitions
of 'what to benchmark' and ends with a stimulating real case study
where a benchmarking project was conducted by observing all the
necessary rules and with total adherence to the various protocols.
This book deals with the application of benchmarking. It gives real
examples of effective applications from such companies as:
Rank Xerox, D2D, American Express, Rover, Texas Instruments.
Author is a leading authority on benchmarking
Blends theory with practice appealing to both academics and
practitioners
Includes examples of best practice in a variety of fields eg the
public sector, utilities sector, financial services, car after-sale
service
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