It is increasingly recognised that communication plays a pivotal
role in obtaining successful clinical outcomes. However, despite an
increase in communication skills teaching, much of literature on
this topic is targeted at senior doctors and researchers, and many
medical students still find demonstrating competence in
communication skills OSCEs a challenge. This book lightens the load
by simplifying communication skills, explaining key theories and
concepts simply and illustrating them through practical role plays.
It covers a wide variety of common dilemmas in clinical and
examination settings, and tackles challenging and increasingly
familiar areas such as cross-cultural sensitivities, communicating
with a patients whose first language is not English, and
communicating with patients who have complaints about their
treatment. 'Written in a clear and refreshing style that helps to
demystify this vast and complex topic. - John S Rohan
General
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