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#Share - Building Social Media Word of Mouth (Paperback)
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#Share - Building Social Media Word of Mouth (Paperback)
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The purpose of this book is to examine the influence of sWOM and
provide guidance on how to operationalize its growing power.Each
day, millions of consumers venture online to search and exchange
product information, seek out, and share opinions. Electronic
word-of-mouth (eWOM) communication has been shown to influence
consumer actions across a variety of industries. A significant
portion of eWOM occurs on social media platforms. Social word of
mouth (sWOM)-a subset of eWOM-has incredible reach with the
potential to influence over 4.6 billion active social media
consumers. The purpose of this book is to examine the influence of
sWOM and provide guidance on how to operationalize its growing
power. Our goal in writing this book is to bring together industry
best practices and academic research to help you construct social
media content that speaks with your brand voice, stimulates
engagement, inspires consumers to #share, and complies with
industry and federal guidelines.
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