For the past decade, e-mail has been the preferred method of
internal communication in libraries. However, relying on email for
organizational knowledge management seems a bit like storing birth
certificates, car titles, and deeds in a pile of junk mail: the
important documents are lost amongst other items of only minimal or
fleeting importance. A successful intranet can provide a secure
place for information exchange and storage; however, in order to be
successful, a library intranet must be easy to use, have the
functionality desired by its users, and be integrated into the
daily workflows of all library staff. Accomplishing this can be
challenging for web librarians.
The book covers, among other topics, third-party hosting; the
use of freely available blog and wiki software for internal staff
communication; and developing library intranets in ColdFusion,
Microsoft SharePoint, and the open source Drupal content management
system (CMS). More importantly, the authors examine in detail the
human factors, which, when not thoroughly addressed, are more often
the cause for a failed intranet than the technology platform.
This book was published as a special issue of the Journal of Web
Librarianship.
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