Step Change Total Quality - Achieving world class business performance (Hardcover, 2nd ed. 1995)

Total Quality Management is the single most important management methodology available to achieve and maintain world class performance and competitiveness. This book shows senior management how to implement TQM, with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process. The second edition presents five case studies representing large and small companies in diverse businesses. The constant theme is the achievement of significant business benefit from a determined and practical approach to the implementation of total quality.

General

Imprint:	Chapman and Hall
Country of origin:	United Kingdom
Release date:	February 1995
First published:	1995
Authors:	P. Spenley
Dimensions:	235 x 155 x 12mm (L x W x T)
Format:	Hardcover
Pages:	189
Edition:	2nd ed. 1995
ISBN-13:	978-0-412-64270-8
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
LSN:	0-412-64270-0
Barcode:	9780412642708

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