Total Quality Management is the single most important management
methodology available to achieve and maintain world class
performance and competitiveness. This book shows senior management
how to implement TQM, with clear explanations of the principles
behind it. It is an indispensable guide book for senior managers in
all sections of industry and commerce, at all stages of putting
into practice the quality improvement process. The second edition
presents five case studies representing large and small companies
in diverse businesses. The constant theme is the achievement of
significant business benefit from a determined and practical
approach to the implementation of total quality.
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