Whether you're involved in a labor-management dispute or a
landlord-tenant disagreement, considering a major purchase or
overseeing a large commercial transaction, there are elements that
are common to all negotiations. This book walks the reader through
the world of negotiating in an easy-to-follow, step-by-step
fashion, covering the macro and micro-process of negotiations, the
importance of adequate preparation, knowledge of the rules, and the
role and usefulness of a mediator.
Written by a senior business policy analyst and former labor
mediator for the U.S. government, the book focuses on
labor-management negotiations; however, the concepts, skills, and
insight it offers go well beyond labor-management disputes. The
book is as useful for a first-time homebuyer or a business student
as it is for a veteran union arbitrator or a busy executive.
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