Focused Quality: Managing for Results is a book about using quality
improvement as a means to enhance bottom line results. Written for
managers in industry, services, healthcare and government, this
important new book provides a focused approach on how to target
critical improvement initiatives and insure their success. Prepare
- Plan - Deploy - Transition are the steps in the improvement
process that are covered in detail. Included are examples of how
organizations have successfully accomplished each step. Practical
lessons on how to and how not to implement quality and process
improvement initiatives are given. Process assessment is crucial to
identifying the importance of a process and defining the scope of
what is involved in order to improve it. Before deciding to refine,
redesign or reengineer an assessment is needed. Focused Quality:
Managing for Results not only shows you how to do an assessment but
also how to apply the results to improve the bottom line.
Application is emphasized throughout the book with the focus on the
managers role in leading the change effort. The authors have
provided a set of questions that management should answer to
determine if their organization is ready to effectively implement
the improvement process. Realizing that even the best plans can go
astray there is also a diagnostic check sheet to pinpoint the
causes of and solutions for process improvement failures.
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