Although researchers have made great strides in clarifying the
meaning of employee engagement, scholars are ambivalent as to
whether employee engagement is distinct from other constructs
related to the employee-organization relationship, and it is argued
that there is a need for further scholarly examination and
exploration, particularly within the context of the rapidly
changing work environment where twenty-first-century technology and
behaviour meet twentieth-century organization, demanding innovative
responses to the challenges of employee engagement. Addressing this
issue, this book reviews, analyses and presents evidence from
academic researchers and supplements this with practice-based case
studies from a range of international organizations. The author
seeks to provide a coherent, consistent definition of employee
engagement; clarity about its benefits; identification of its key
features and attributes, and an understanding of how these are
translated into practice; and insight into the most effective ways
of measuring employee engagement in a meaningful way.
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