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Quality Management - Theory and Application (Paperback)
Loot Price: R2,236
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Quality Management - Theory and Application (Paperback)
Expected to ship within 12 - 17 working days
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In the past, when goods and services were simpler, measurement of
quality was self-evident. As business became more complicated, so
too did the implementation of quality management and our ability to
measure it. Ultimately, the practice of quality strayed from being
a business practice to become much more of an engineering
discipline producing plenty of data, but little actual improvement.
In Quality Management: Theory and Application, highly respected
quality management specialist Peter Mauch shows you how to set up a
Quality Management System (QMS) that will stay aligned with your
business goals. Using examples from actual situations that can be
readily applied in any industrial situation, these pages will show
you how to: Plan for quality by setting objectives and metrics, and
creating effective flexible blueprints, and procedures Get staff
involved by understanding how to motivate and train them Establish
responsibility and accountability across your entire organization
Create the right reporting mechanisms and learn how to analyze them
Understand the value and particulars of certification QMS is a
performance-reporting system designed to accumulate and report data
useful for the achievement of management's objectives. Combining
the technical aspects of quality engineering with successful
business management practices, this book will teach you that
quality is an ongoing practice, and that it must be implemented
throughout an organization rather than stand as the responsibility
of one department. Ultimately, through this system, you will align
individual departments to continuously maximize quality throughout
your entire organization.
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