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Making Conflict Work - Reaching your business goals when you don't see eye-to-eye (Paperback)
Loot Price: R407
Discovery Miles 4 070
You Save: R47
(10%)
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Making Conflict Work - Reaching your business goals when you don't see eye-to-eye (Paperback)
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List price R454
Loot Price R407
Discovery Miles 4 070
You Save R47 (10%)
Expected to ship within 12 - 17 working days
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'Coleman and Ferguson have done something remarkable: they've
written an evidence-based book on the complex topic of conflict and
made it easy to read, easy to understand, and, best of all, easy to
use. A genuine winner' Robert B. Cialdini, author of Influence: The
Psychology of Persuasion A PRACTICAL GUIDE TO NAVIGATING WORKPLACE
CONFLICTS Work conflict is risky. It can go bad and poison employee
health, work relationships and organizational climates, or it can
go well and help to energize problem solving, innovation and
bottom-line effectiveness. Managing conflicts up and down the chain
of command at work can be particularly treacherous, as power
differences complicate conflicts and constrain response options.
Organizations are rife with stories of executives and managers who
abuse their power, employees who overstep their authority, and the
resulting conflicts that get stuck in downward spirals. When people
find themselves in conflict, they immediately become aware of the
balance of power in the situation or relationship: 'Hey, you work
for me, so back off!', or 'Wow, he is much bigger and drunker than
I thought he was before I told him to shut up', so understanding
how conflict and power affect each other is vital to effective
conflict management. In Making Conflict Work, Peter Coleman and
Robert Ferguson, leading experts in the field of conflict
resolution, address the key role of power in workplace tension.
Coleman and Ferguson explain how power dynamics function and
provide step-by-step guidance to determining your standing in a
conflict and identifying and applying the strategies that will lead
to the best resolution. Drawing on the authors' years of research
and consulting experience, Making Conflict Work offers seven new
strategies and dozens of tactics for negotiating disputes at all
levels of an organization. This powerful approach can turn
workplace tensions into catalysts for creativity, innovation, and
meaningful change.
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