'Using the Bootstrap Algorithm for Changing the Control Game' is
clearly written and points are supported by real life case studies.
Dr. Ogland demonstrates how a Total Quality Management strategy
articulated through the use of bootstrap algorithms can be used to
achieve world-class performance in challenging environments such as
complex organisations saturated with power struggles and internal
politics. The book features insights on critical systems thinking,
game theory, quality management systems, the Efqm Business
Excellence Model, self-assessment, and the implementation of Tqm.
Case studies provide practical insights from twenty years of
empirical research on how to bootstrap Tqm and Business Excellence
in complex environments. The ideas developed in the book have been
acknowledged as a major contribution to the theory of Tqm, and the
book itself is an indispensable resource for practitioners trying
to implement Tqm in environments where traditional implementation
methods are bound to fail.
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