E-Business covers a broad spectrum of businesses based on the
Internet, including e-commerce, e-healthcare, e-government and e
tailing. While substantial attention is being given to the planning
and development of e-business applications, the efficiency and
effectiveness of e-business systems will largely depend on
management solutions. These management solutions demand a good
grasp of both the technical and business perspectives of an
e-business service. There have been many books on the Internet
based on e-commerce, Internet protocols, distributed components
etc. However, none of these books address the problem of managing e
business as a set of networked services. They do not link
enterprise management with network and systems management. This
book provides an overview of the emerging techniques for IT service
management from a business perspective with case studies from
telecommunication and healthcare sectors. It integrates the
business perspective with relevant technical standards, such as
SNMP, WBEM and DMI. This book presents some concepts and
methodologies that enable the development of effective and
efficient management systems for networked services. The book is
intended to familiarize practicing managers, engineers, and
graduate level students with networked service management concepts,
architectures and methodologies with reference to evolving
standards. It should be useful in a number of disciplines, such as
business management, information systems, computers and networking,
and telecommunications.
Appendix 2 is based on TeleManagement (TM) Forum's documents on
TOM (GB921, GB910 and GB908). While this appendix has explained the
basic management concept of an e-telco, TMForum now recommends the
use of eTOM as explained in www.tmforum.com. An overview of eTOM is
available in the report The TeleManagement Forum's enhanced Telecom
Operations Map (eTOM) by Michael Kelly appearing in the Journal of
Network and Systems Management in March 2003.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
(1)
