The Lean Office: Collected Practices and Cases is a compilation of
articles previously published in the Productivity Press newsletter,
Lean Manufacturing Advisor. These articles discuss lean
implementations in non-manufacturing operations, from design to
processing invoices to customer service. Most articles are written
in the form of case studies. Highlights include - Practical,
in-depth description of lean implementation, written in a
conversational, easy-to-read style A large quantity of case studies
unavailable from any other single source Responds to your desire
for real-world lean office information
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