This book - "Total Quality Management" - should be of interest to
managers of all levels in; public sector, private sector, and
voluntary organisations. While local authority organisations and
some government departments my have difficulties in adapting TQM in
areas such as social service and education and training, this book
demonstrates how TQM programmes can be beneficial to such
organizations if properly planned and implemented. This book should
appeal to those following formal studies in Management from
certificate level up to Master of Business Administration degree.
The practical treatment given to the planning and implementation of
Total Quality Management (TQM) make it a "must-read" for managers
who are preparing to introduce TQM or any quality systems into
their organisations. This book should also make interesting reading
for managers and potential managers who do not want to undertake
formal management studies but want to acquire some management
tools. It will enhance the reader's range of managerial skills and
help improve organisation effectiveness and efficiency.
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