A new library is evolving out of the institutional settings of the
past. It is a constantly expanding landscape combining printed
text, images, data, photographs, videos, music, ephemera, and
artwork available in a dizzying array of formats and access. Yet
the mission of the library -- of informing, educating,
entertaining, and stimulating thought -- continues very much today
as it began. Books in this series are written for practicing
librarians: those who daily face the challenges, clashes,
opportunities, and pressures of bridging the gap between
information and its potential users in the physical and virtual
reality that comprises "The New Library".
This comprehensive handbook is written by those who have "been
there and done that" -- successfully. Joe Janes, Lorna Peterson,
Steven Coffman, Martha Tarlton, Brett Butler, Susan Lessick and
others share their expertise with librarians and other information
professionals who are planning or implementing digital reference
services. This unique guide discusses the role of reference
collections and staff in the new millennium and explores changing
reference culture and technologies. Sections and chapters range
from "Why Reference is About to Change Forever (But Not
Completely)", to "Transforming Reference Staffing for the Digital
Library", to Building Digital Reference Services and Networks",
"Managing Digital Reference Services", and "Evaluating Digital
Reference Services". The "Digital Reference Technology Spotlight"
section offers an in-depth look at actual models.
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