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Books > Business & Economics > Economics
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Shared Services in Local Government - Improving Service Delivery (Paperback)
Loot Price: R1,708
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Shared Services in Local Government - Improving Service Delivery (Paperback)
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Despite the pressure for local councils to follow the lead of the
private sector and develop shared service and partnership
arrangements, the barriers in terms of culture, differences in
priorities across councils and lack of experience are formidable -
yet this is the most likely source of meeting government targets
for reduced overheads and improved organizational effectiveness. By
using extensive case studies drawn from across local councils in
England, Ray Tomkinson explains the implications of sharing service
delivery, addresses concerns about loss of control and
accountability, and demonstrates the potential advantages. He shows
how to set up collaborative ventures, formal partnerships, shared
service centres or special purpose vehicles, while pointing out
possible pitfalls, thus enabling senior managers to follow all the
necessary project steps to create an appropriate shared service. It
seeks to examine the evidence of the cost, effectiveness and
quality improvements achieved from sharings. This ground-breaking
book has been written for everyone in local government; it explores
the political and cultural barriers, and legislative/legal
framework for joint workings, explains how to find an appropriate
governance vehicle, and how to gain the commitment of partners. It
deals with political and managerial concerns, risk aversion and
parochial issues, and the possible impact on the reputation and
performance of both sharers. Shared Services in Local Government is
the only comprehensive study for the UK and it will ensure any
public sector organization pursuing this route is able to approach
the task of creating a shared service with a real understanding of
the issues involved.
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