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Evaluation and Quality Development - Principles of Impact-Based Quality Management (Paperback, New edition)
Loot Price: R931
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Evaluation and Quality Development - Principles of Impact-Based Quality Management (Paperback, New edition)
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The topics of evaluation and quality management have, up until now,
scarcely been linked to one another. This book contributes to the
balancing of this deficit. It shows how the instrument of
evaluation can be utilised, with a focus on quality development in
non-profit organisations (NPO's). It is assumed that the equality
of services rendered by non-profit organisations is measured first
and foremost against the achievement of the outcomes that were
originally planned. The optimisation of impacts is thus placed at
the heart of the evaluation model developed. To this end, a set of
evaluation guidelines is compiled, and the methodology for its
application presented. The impact-oriented evaluation model put
forward here can, in principle, be applied in all fields of
activity and during all programme phases. It can also be used for
the creation of monitoring systems.
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