Award-winning Customer Service - 101 Ways to Guarantee Great Performance (Paperback)

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: Planning and goal setting Effective communication Leadership Preparing for change Continual learning Coaching and development Effective feedback Motivational and problem-solving meetings Conflict resolution Follow-up and staying on top of the game And more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.

General

Imprint:	Amacom Books
Country of origin:	United States
Release date:	October 2022
First published:	2007
Authors:	Ren ee Evenson
Dimensions:	230 x 154 x 15mm (L x W x T)
Format:	Paperback
Pages:	232
ISBN-13:	978-0-8144-7454-9
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	0-8144-7454-3
Barcode:	9780814474549

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