Delivering top-of-the-line customer service is Job #1 for most
companies, an important factor in keeping profits high and
customers coming back. Customer service problems can damage not
just a company's reputation but its bottom line, so for busy
managers -- and business owners with little time to search for
solutions -- some fast help is needed. Award-Winning Customer
Service offers scores of quick tips for readers looking to improve
and then maintain their company's level of customer service. The
book is chock full of practical advice on important topics such as:
Planning and goal setting Effective communication Leadership
Preparing for change Continual learning Coaching and development
Effective feedback Motivational and problem-solving meetings
Conflict resolution Follow-up and staying on top of the game And
more. Containing 101 effective tips in all, unique "When this
happens, try this" sections, and encouraging quotes, this is an
essential reference for anyone who needs guidance or just a
refresher on making customers feel truly valued.
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