Amid mounting concern over the loss of jobs to low-wage economies,
one fact is clear: America's prosperity hinges on the ability of
its businesses to continually introduce new products and services.
But what makes for a creative economy? How can the remarkable surge
of innovation that fueled the boom of the 1990s be sustained?
For an answer, Richard K. Lester and Michael J. Piore examine
innovation strategies in some of the economy's most dynamic
sectors. Through eye-opening case studies of new product
development in fields such as cell phones, medical devices, and
blue jeans, two fundamental processes emerge.
One of these processes, analysis--rational problem
solving--dominates management and engineering practice. The other,
interpretation, is not widely understood, or even
recognized--although, as the authors make clear, it is absolutely
crucial to innovation. Unlike problem solving, interpretation
embraces and exploits ambiguity, the wellspring of creativity in
the economy. By emphasizing interpretation, and showing how these
two radically different processes can be combined, Lester and
Piore's book gives managers and designers the concepts and tools to
keep new products flowing.
But the authors also offer an unsettling critique of national
policy. By ignoring the role of interpretation, economic
policymakers are drawing the wrong lessons from the 1990s boom. The
current emphasis on expanding the reach of market competition will
help the analytical processes needed to implement innovation. But
if unchecked it risks choking off the economy's vital interpretive
spaces. Unless a more balanced policy approach is adopted, warn
Lester and Piore, America's capacity toinnovate--its greatest
economic asset--will erode.
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