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The Four Philosophies of Lean - Maintaining a Customer-Focused Culture Every Day at Work (Paperback)
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The Four Philosophies of Lean - Maintaining a Customer-Focused Culture Every Day at Work (Paperback)
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This book provides a comprehensive look at four driving
philosophies of lean methodology that many companies struggle to
understand. Companies often adopt lean methodologies and work hard
to perfect the use of those methods while never understanding the
true intent of the method. Ultimately, knowledge does not equal
understanding. "Customer First" is about each manufacturing process
sending the next manufacturing process a high-quality defect-free
product every time. When people hear the word "customer," their
mindset is thinking about the end user, but when a company
understands that every process has a customer, a high-quality
product is produced at each stage of the manufacturing process. As
kids, most of us grew up hearing the phrase "respect your elders,"
and while this still applies, respect for people has additional and
stronger connotations. In business, the work content must fit the
capacity - in lay terms, a fair day's work for a fair wage. Setting
up our colleagues for failure by giving them more work content than
can be completed is not showing them respect, and in essence, it is
simply disrespectful. In addition, respect is how we develop and
engage our colleagues in their daily work. The idea "Go and See" is
often overlooked because we know the process in which the problem
exists, but if we evaluate what is actually happening, we generally
find that what "should be" happening isn't. As people view what is
happening, questions will come to mind: how does the operator know
to do that? Does the standard work give that knowledge? These
questions lead to giving clarity about the problem and will drive
the thinking to a solution. Business in general is dynamic and ever
changing. Companies must be able to adapt, overcome, and improvise
to remain competitive. The challenge is identifying where to target
or how to develop a continuous improvement culture in the workforce
to drive improvement. Companies get stuck in the mindset of "this
is how we have always done it" and this mindset can be a very
limiting or even crippling situation. The Four Philosophies of
Lean: Maintaining a Customer-Focused Culture Every Day at Work
helps readers change mindsets and solve difficult situations.
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