Implementing Quality provides readers with the basics of how to
manage for consistently high quality and gives good coverage of
both simple tools and advanced techniques which can be used in all
businesses. Most books on managing quality focus on concepts and
strategy rather than how to make it happen, but this text gives
guidance on how to use these tools for different situations such as
new start-up companies, stalled projects and the constant
achievement of high quality in well-established quality regimes.
Implementing Quality also covers Six Sigma, a measure of quality
that strives for near perfection, in detail. This comprehensive,
user-friendly and hands on book is a single source of reference of
tools and techniques for all practitioners and students of
operational excellence.
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