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Organizations and Unusual Routines - A Systems Analysis of Dysfunctional Feedback Processes (Paperback)
Loot Price: R1,118
Discovery Miles 11 180
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Organizations and Unusual Routines - A Systems Analysis of Dysfunctional Feedback Processes (Paperback)
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Total price: R1,138
Discovery Miles: 11 380
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Everyone working in and with organizations will, from time to time,
experience frustrations and problems when trying to accomplish
tasks that are a required part of their role. This is an unusual
routine - a recurrent interaction pattern in which someone
encounters a problem when trying to accomplish normal activities by
following standard organizational procedures and then becomes
enmeshed in wasteful and even harmful subroutines while trying to
resolve the initial problem. They are unusual because they are not
intended or beneficial, and because they are generally pervasive
but individually infrequent. They are routines because they become
systematic as well as embedded in ordinary functions. Using a wide
range of case studies and interdisciplinary research, this book
provides researchers and practitioners with a new vocabulary for
identifying, understanding, and dealing with this pervasive
organizational phenomenon, in order to improve worker and customer
satisfaction as well as organizational performance.
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