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The Toyota Way of Dantotsu Radical Quality Improvement (Paperback)
Loot Price: R1,312
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The Toyota Way of Dantotsu Radical Quality Improvement (Paperback)
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In this book, author Sadao Nomura taps into his decades of
experience leading and advising Toyota operations in a wide variety
of operations to tell the story of radical improvement at Toyota
Logistics & Forklift (TL&F). This book tells in great
detail what the author did with TL&F, how they did it, and the
dramatic results that ensued. TL&F has long been a global
leader in its industry. TL&F is part of Toyota Industries
Corporation, which was founded by Toyota Group founder Sakichi
Toyoda almost 100 years ago. Sakichi Toyoda is legendary in the
Lean community as the originator of the all-important "JIDOKA"
pillar of TPS, which ensures 1) built-in quality and 2) respect for
people through ensuring that technology works for people rather
than the other way around. Although TL&F seemed to be
performing well, insiders knew that, as the founding company of the
Toyota group, it needed to do better, especially in the quality
performance of its global subsidiary operations. But improvement
would not be easy in a company that already prided itself in its
history as an exemplar in providing highest quality products and
services. In 2006, TL&F requested assistance from Sadao Nomura.
The initial request was for Mr. Nomura to support quality
improvement in three global operations that had become part of
TL&F through acquisition: US, Sweden, and France. Improvement
was expected at these affiliates, but the dramatic nature of the
improvement was not. Further, the improvement activities were so
powerful that they were also instituted at the parent operations in
Japan. Over a period of almost ten years, the company with the name
most associated with product quality experienced quality
improvement unparalleled in its history. "Dantotsu" means
"extreme," "radical," or "unparalleled."
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