Applied Problem-Solving in Healthcare Management is a practical
textbook devoted to developing and strengthening problem-solving
and decision-making leadership competencies of healthcare
administration students and healthcare management professionals.
Built upon the University of Minnesota Master of Healthcare
Administration Program's Problem-Solving Method, the text describes
the "never assume" mindset and the structured method that drive
evidence-based, action-oriented problem-solving. The "never assume"
mindset requires healthcare leaders to understand themselves and
their stakeholders, and to engage in waves of divergent and
convergent thinking. This structured method guides the problem
solver through the phases of defining, studying, and acting on
complex interrelated organizational problems that involve multiple
root causes. The book also describes how the Problem-Solving Method
is complementary to quality improvement methods and can be used in
healthcare organizations along with Lean, Design Thinking, and
Human Centered Design. Providing step-by-step instruction including
useful tips, tools, activities, and case studies, this effective
resource demonstrates the utility of the method for all types of
health organization settings including health systems, hospitals,
clinics, population health, and long-term care. For students taking
health management, capstone, and experiential learning courses,
including internship and residency projects, this book allows them
to test and apply their problem-solving and decision-making skills
to real-world situations. Beyond the classroom, it is an
indispensable resource for organizations seeking to enhance the
problem-solving skills of their workforce. The authors of the text
have nearly 75 years of combined experience in healthcare
management, leadership, and professional consulting, and teaching
and advising healthcare administration students in classrooms, on
student capstone, internship and residency projects, and case
competitions. Synthesizing their expertise, this text serves as a
guide for those who wish to strengthen their problem-solving
abilities to systematically identify, analyze, study, and solve
pressing organizational challenges in healthcare settings. Key
Features: Describes a mindset and a structured problem-solving
method that builds leadership competencies Encourages a
step-by-step problem-solving approach to define, study, and act on
problems to drive action-oriented solutions Supports experiential
learning and coaching for students and professionals early in their
careers, applicable especially to healthcare management, capstone,
and student consulting courses, internship and residency projects,
case competitions, and professional development in organizations
Compares the Problem-Solving Method to other complementary methods
used in many healthcare organizations, including Lean, Design
Thinking, and Human Centered Design Includes access to the fully
downloadable eBook as well as ancillary materials such as
Instructor's Manual and Sample Syllabi
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