This book gives an understanding of the origins and nature of
conflict, and enables the reader to find solutions through open
communication and mutual trust and respect. It offers a simple
structure which will allow all parties to reach the magic of
win-win. Contents: About the authors; Preface; Introduction; 1. How
the view explains our differences; 2. Differences in personality
types; 3. Fight the difference or celebrate it? 4. Are you building
a bridge or a barrier?; 5. Understand and manage your feelings; 6.
Develop your skills and increase your choices; 7. Four steps to
resolution; 8. Preventing conflict; Appendices; Bibliography;
Index; Conflict resolution workshop.
General
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