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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
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Service Opportunities for Electric Utilities: Creating Differentiated Products (Hardcover, 1993 ed.)
Loot Price: R4,552
Discovery Miles 45 520
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Service Opportunities for Electric Utilities: Creating Differentiated Products (Hardcover, 1993 ed.)
Series: Topics in Regulatory Economics and Policy, 13
Expected to ship within 10 - 15 working days
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This monograph is the proceedings of a symposium held at the
University of California at Berkeley, September 12-14, 1990. It was
sponsored by the Electric Power Research Institute (EPR!) and by
the University of California University-Wide Energy Research Group
(UERG). The sympo sium brought together researchers and
practitioners from academia, the utility industry, private and
public organizations and regulatory agencies to address various
challenges and opportunities related to product differen tiation in
the electric power industry. Electric utilities are evolving
rapidly from commodity-oriented services to product-oriented
services. Utilities are offering menus of service options tailored
to the needs of different customers. Reliability is one important
dimension of electric service that lends itself to such product
differentia tion., Options include lower rate curtail able services
for industrial cus tomers, higher reliability power for some
commercial customers, and load control with rebates for residential
customers., These specialized services are a first step toward the
product differentiation goal of allowing all customers to choose
the type of service best suited to their electricity needs. The
symposium provided a forum for in depth examination of the complex
planning, development, and implementation issues associated with
differ entiated products. Its specific objectives were to: xviii *
Review the state of the art in implementing reliability differ
entiated electric services. * Address the entire process for
developing and implementing reliability differentiated product
menus including research, design, marketing, implementation, and
evaluation. * Consider technical, economic, and regulatory barriers
to imple menting reliability differentiated product design.
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