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Books > Business & Economics > Economics
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Second Victim - Error, Guilt, Trauma, and Resilience (Hardcover)
Loot Price: R6,084
Discovery Miles 60 840
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Second Victim - Error, Guilt, Trauma, and Resilience (Hardcover)
Expected to ship within 12 - 19 working days
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How do people cope with having "caused" a terrible accident? How do
they cope when they survive and have to live with the consequences
ever after? We tend to blame and forget professionals who cause
incidents and accidents, but they are victims too. They are second
victims whose experiences of an incident or adverse event can be as
traumatic as that of the first victims. Yet information on second
victimhood and its relationship to safety, about what is known and
what organizations might need to do, is difficult to find.
Thoroughly exploring an emerging topic with great relevance to
safety culture, Second Victim: Error, Guilt, Trauma, and Resilience
examines the lived experience of second victims. It goes through
what we know about trauma, guilt, forgiveness, and injustice and
how these might be felt by the second victim. The author discusses
how to conduct investigations of incidents that do not alienate
second victims or make them feel even worse. It explores the
importance support and resilience and where the responsibilities
for creating it may lie. Drawing on his unique background as
psychologist, airline pilot, and safety specialist, and his own
experiences with helping second victims from a variety of
backgrounds, Sidney Dekker has written a powerful, moving account
of the experience of the second victim. It forms compelling reading
for practitioners, risk managers, human resources managers, safety
experts, mental health workers, regulators, the judiciary, and many
other professionals. Dekker provides a strong theoretical
background to promote understanding of the situation of the second
victim and solid practical advice about how to deal with trauma
that continues after an event leading to preventable harm or even
avoidable death of a patient, consumer, or colleague. Listen to
Sidney Dekker speak about his book
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