With continuous improvement (kaizen) and Total Quality Control
(TQC) becoming increasingly important to world class companies,
there's an urgent need to build quality into every management
decision. The tools presented in this book allow you to do just
that. They represent the most important advance in quality
deployment and project management in recent years.
Unlike the seven traditional QC tools, which measure quality
problems that already exist and are used by quality circles, these
seven new QC tools make it possible for managers to plan
wide-ranging and detailed TQC objectives throughout the entire
organization. These tools, some borrowed from other disciplines and
others developed specifically for quality management, include the
relations diagram, the KJ method (affinity diagram), the systematic
diagram, the matrix diagram, matrix data analysis, the process
decision program chart (PDPC), and the arrow diagram. Together they
will help you to:
- Expand the scope of quality efforts company-wide.
- Set up and manage the systems necessary to resolve major
quality problems.
- Anticipate potential quality problems and actually eliminate
defects before they happen.
Never before available in English, "Management for Quality
Improvement" is absolutely essential reading if you are in any area
of project management, quality assurance, MIS, or TQC.
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