This book delves into the power of the conversation and the words
we use. There is a tremendous need for people to be more thoughtful
and careful with their words. Electronic transactions tend to be
shorter and quicker and in many cases, delivered without much
thought as to the impact of the message and the words. As soon as
the words are spoken or written and received, it is too late to
take them back. In addition, most conflicts and challenging
situations could be avoided, minimized, and/or deescalated with an
effective conversation. Effective and meaningful conversations do
not come naturally but it is a skill that can be learned through
education and practice. This book will walk you through effective
principles and practices that can be used to enhance the
probability of a good outcome from a challenging situation and
conversation. The words we choose do make a difference and this
fact needs to be at the forefront of our thought process as we
enter a face to face conversation, compose an email, and send a
text or place a social media post. This book will provide the tools
necessary to begin a practice of meaningful and effective
conversations.
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