ITIL foundation handbook [pack of 10] (Paperback, 3rd ed. (2012))

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

General

Imprint:	Tso
Country of origin:	United Kingdom
Release date:	2012
Authors:	Stationery Office • Claire Agutter
Dimensions:	160 x 219 x 81mm (L x W x H)
Format:	Paperback
Pages:	310
Edition:	3rd ed. (2012)
ISBN-13:	978-0-11-331350-1
Categories:	Books > Computing & IT > Computer certification > General Books > Business & Economics > Business & management > Management of specific areas > General
LSN:	0-11-331350-0
Barcode:	9780113313501

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