Now updated in line with the 2011 syllabus, this quick-reference
revision guide has been designed to help students prepare for their
foundation exam. It is also a key reference aid for managers,
practitioners, vendors and consultants in the workplace and while
travelling. This handbook provides an introduction to the ITIL
service lifecycle model and an overview of the ITIL qualification
structure. It contains a chapter on each of the components of the
lifecycle: service strategy, service design, service transition,
service operation and continual service improvement.
General
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![ITIL foundation handbook [pack of 10] (Paperback, 3rd ed. (2012)): Stationery Office, Claire Agutter](http://media.loot.co.za/images/x400/1393766672179215.jpg)
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