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ITIL foundation handbook (Paperback, 3rd ed. (2012)) Loot Price: R394
Discovery Miles 3 940
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ITIL foundation handbook (Paperback, 3rd ed. (2012)): Stationery Office, Claire Agutter

ITIL foundation handbook (Paperback, 3rd ed. (2012))

Stationery Office, Claire Agutter

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Loot Price R394 Discovery Miles 3 940

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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

General

Imprint: Stationery Office Books
Country of origin: United Kingdom
Release date: 2012
Authors: Stationery Office • Claire Agutter
Dimensions: 140 x 110 x 16mm (L x W x T)
Format: Paperback
Pages: 297
Edition: 3rd ed. (2012)
ISBN-13: 978-0-11-331349-5
Categories: Books > Computing & IT > Computer certification > General
Books > Business & Economics > Business & management > Management of specific areas > General
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LSN: 0-11-331349-7
Barcode: 9780113313495

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