Illustrates, in a very clear and practical manner, models and tools
to analyse and improve healthcare production processes. Each
chapter includes teaching cases, from different countries and
settings, to help readers better understand the practical
implications of the adoption of certain organizational models or
managerial solutions (e.g. lean model). The recent COVID-19
pandemic has further highlighted the need to redesign healthcare
production processes to become more efficient, responsive and
flexible. Focuses on the organizational conditions required to
successfully implement operations management change plans.
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